Shipping & Returns

Rier offers an exclusive “made-to-order” selection of iconic items. In order to prevent overproduction and landfill, your Rier items will be individually cut, sewn and knitted once your order is placed. Please allow between 4 to 6 weeks for production, until the item is delivered directly to you.

Items that are part of our "immediate shipping" selection will be delivered within 1 week.

Rier has created its exclusive “made-to-order” online shop to produce garments on demand with highly qualified artisans and craftsmen. As each piece is created especially for you, returns are not accepted, except in cases of defect or damage upon delivery. If this occurs, please contact the Rier team within 7 days of receipt.

Items that are part of our "immediate shipping" selection may be returned within 14 days of receipt by contacting the Rier team.

If the item you received is faulty or damaged from transportation upon reception, please contact the Rier team under rier@rierofficial.com within 14 days of receipt.

Requests to amend orders are possible within 24 hours after the order is placed. Any amendments thereafter will result in the order being cancelled. Rier will have to charge the extra costs. Please refer to our shipping and returns policy for any further information.

Depending on the nature of your return, processing times may vary between 1 to 3 weeks.

The packaging chosen by Rier is assembled from multi-purpose, recycled materials. It is a discreet, effective gesture for us to reduce waste, and give materials a second life, before being recycled again.

Rier offers complimentary UPS carbon-neutral shipping on all orders above € 400. Taxes and custom duties are included.

You will be contacted by Rier once your item is completed. Should you request updates in between, please contact rier@rierofficial.com.

Should you request updates of your shipping process please contact rier@rierofficial.com.