FAQs

FREQUENTLY ASKED QUESTIONS
  
 
 
CAN I REQUEST A SPECIAL SIZE?
Yes, RIER offers personalized sizing uppon request.
Send your request right now
  
  
WHERE CAN I FIND THE CARE INSTRUCTIONS FOR MY ITEMS?
Read more about RIER's product care:
LODEN and WALKER
FLEECE
VELVET
 
 
HOW CAN I PAY?
RIER ensures the absolut safety of your credit card and personal information.
All payments preceed via a fully secured and reputable third party payment
processor. RIER accepts Visa, Mastercard, American Express and Pay Pal.
  
  
WHAT CURRENCY IS USED FOR TRANSACTION?
All transactions are processed in EURO.
 
 
WILL THERE BE SALES TAX INCLUDED IN MY ORDER?
Yes, your order includes sales tax. Anyhow, if you live outside of Europe, you may be required to pay customs and import duties upon the arrival of the goods in your home country. RIER is not responsible for any taxes or duties the customs office may
charge you, and payment is necessary to release your order from customs.
Please check with your local customs office for more information as customs policies
and import duties vary from country to country.
   
  
Questions about the Terms of Service should be sent to rier@rierofficial.com
 
 
WHAT ARE YOUR SHIPPING POLICIES?
Rier offers insured, carbon neutral delivery worldwide for free.
Read more about the shipping policies
 
 
WHAT IF THE ITEM IS FAULTY?

Rier works with highly qualified craftsmen. If for some reason, you feel as
though the item is faulty, please contact the RIER customer service team
rier@rierofficial.com within 6 days after you received your order.
Send 1 or 2 large well lit photos of the damages, along with your order number
and we will contact you to replace or repair your ordered item.

 
  
HOW DO I MAKE A RETURN?
Please contact the customer service team through rier@rierofficial.com
 
  
CAN I CANCEL MY ORDER?
After you placed your order, you have 24h to cancel or change your ordered items.
After 24h your order will be confirmed and processed- from that point on refunds
and exchanges are excluded. 
  
  
IS MY PERSONAL INFORMATION KEPT PRIVATE?
RIER use secure servers on the website and will not share your
personal data with unauthorized third parties.
Read more about the privacy policies
  
 
HOW CAN I SEND GENERAL FEEDBACK?
Please contact the customer service team through rier@rierofficial.com